Privacy Policy

Introduction

Avenir CoLiving Property Management ("we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our property management services.

This Privacy Policy explains our information practices, how we collect and use your data, and the rights you have regarding your information. Please read this policy carefully. If you have any questions, contact us using the information provided below.

Information We Collect

We collect information in several ways:

• Contact Information: Name, email address, phone number, and mailing address when you submit contact forms or inquiries.
• Property Information: Details about properties you manage or are interested in managing with us.
• Tenant Information: Information provided by or about tenants, including contact details, lease agreements, and rental payment history.
• Payment Information: Billing and payment details processed securely through our payment processors.
• Automatically Collected Data: Browser type, IP address, pages visited, referring URL, and device information through cookies and similar technologies.
• Communication Records: Emails, messages, and support tickets you send to us.

How We Use Your Information

We use the information we collect for the following purposes:

• Providing and improving our property management services
• Processing payments and billing
• Responding to inquiries and providing customer support
• Sending service updates, newsletters, and promotional materials (with your consent)
• Analysing website usage to improve user experience
• Complying with legal obligations and protecting our rights
• Managing tenant relationships and lease agreements
• Conducting background checks and tenant screening (as permitted by law)
• Marketing and advertising our services

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and track how you use our site.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly.
• Performance Cookies: Help us understand how visitors use our site.
• Marketing Cookies: Track activity across websites to deliver targeted advertising.

You can control cookie settings through your browser preferences. However, disabling essential cookies may affect website functionality.

Third-Party Services

We may use third-party service providers to assist with our operations, including payment processors, email and marketing automation services, analytics tools, cloud hosting providers, and tenant screening services. These third parties are contractually obligated to use your information only as necessary to provide services to us and to maintain the confidentiality of your data.

Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure authentication protocols, regular security audits, and limited access controls. While we strive to protect your information, no security system is impenetrable. We cannot guarantee absolute security, but we are committed to maintaining reasonable safeguards.

Tenant Data and Privacy

Tenant information is used solely for property management purposes including lease administration, rent collection, maintenance coordination, and legal compliance. We do not sell tenant data to third parties. Property owners are responsible for ensuring they have proper legal authorisation to share tenant information with us.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to opt out of marketing communications. To exercise these rights, please contact us using the information below.

Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services following any changes constitutes acceptance of the updated policy.

Contact Us